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MADE TO ORDER
All of our textiles are printed to order. Therefore, our fabric is classified as a bespoke item since that specific length has been printed and cut especially for you. All sales are final, so please check all details of your order like measurements, dimensions, product features, and color choice prior to ordering. We place the highest importance on supplying all orders correctly, so be sure to inspect all fabric prior to cutting. No exchanges can be given once goods have been cut, treated or altered in any way.
ORDERS OVER 10 YARDS
In order to ensure the highest quality print is achieved, we print in full-yard increments up to 10 yards in length. For example, a 20 yard print may be processed as two 10 yard pieces. Please tell us how to divide your print by entering it in the “note” section of the check out, or by emailing livethecolor@kimduease.com. Your order will be printed in the increments you select.
SHRINKAGE
While the printed area is estimated at 54" by 36" for one yard of Linen Cotton Canvas, there is an estimated shrinkage rate of 2 to 4% in length, as well as 0 - 2% in width. This shrinkage can occur during production, due to the heated drying process necessary to heat-set the inks used in our printing method. For 1 yard of Linen Cotton Canvas, the length could be as short at 34.56", so we recommend ordering an additional yard if your project requires exactly one yard.
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SHIPPING
US ORDERS
We currently use UPS and USPS for shipping orders within the United States. All in stock items ship within 7 business days (with the exception of fabric by the yard, wallpaper, and art prints). Those items are made or printed to order and ship within 4 weeks from your purchase date. Below is a breakdown of how each product is sent:
• Original Artwork, Pillows, Fabric by the Yard, and Wallpaper: UPS ground with tracking
• Products under "Home and Gift", Prints, and Apparel: UPS Ground and USPS Priority Mail with tracking
If your package gets lost in transit we will do everything we possibly can to assist you. We cannot be held responsible for packages once proof of delivery is generated.
If your package requires a signature, we are not responsible for any charges incurred for refused packages, and/or packages requiring signatures that were not picked up from access points in a timely manner. In the case a package is refused and/or returned to us, the fees to re-ship the original package will be invoiced to the customer.
INTERNATIONAL ORDERS
All orders shipped internationally are final sale.
At this time, we typically use UPS Standard to ship all international orders. International Shipping fees are a flat rate of $50 for all orders under $250. Prior to purchasing orders above $250, please email livethecolor@kimduease.com and we'll be happy to give you a specific shipping quote based on your order and location.
Please note that for international orders, any taxes and duties due upon delivery are the sole responsibility of the purchaser.
RETURNS/EXCHANGES
All paintings, prints, fabric by the yard, wallpaper, gift cards, and sale items are final sale.
All goods must be checked upon receipt. Please contact us within 7 days of receipt if you have any questions about the products you have received as we place the highest importance on supplying all orders correctly.
If you are not completely satisfied with your home and gift purchase, you may request your item for either 1) a full refund within 7 days of receiving your order or 2) an exchange for store credit within 14 days of receiving your order. To qualify for a refund or exchange, all merchandise approved for return should be returned in its original condition and must be shipped back within 7 days of the return approval date. Refunds/replacements cannot be arranged until we have received and inspected the returned order. Shipping and handling fees are non-refundable and the customer must pay shipping fees associated with returning or exchanging an item. We strongly advise to use a trackable mail service for your return, as we are not responsible for lost packages. Once your return is processed, we will promptly issue a credit to your credit card or send the exchanged items. Please contact livethecolor@kimduease.com for our return address or if you have any questions regarding a refund or exchange.
CUSTOMER SERVICE
We are here to help — send us an email, we'd love to hear from you!
Customer Service Contact: 769.572.2088 • livethecolor@kimduease.com
Customer Service Hours: Tuesday thru Saturday, 10:30am – 3:00pm CST
